Frequently Asked Questions

What is Novo collar?

It’s an innovative collar that protects your dog from ticks and fleas for up to six months. This means that you don’t have to worry about more frequent applications of flea and tick treatments, and there is no risk of forgetting to do so.

What makes novo collar different from other flea and tick collars?

novo’s innovative technology enables it to  effectively release controlled doses of the active ingredients over a long period of time. The ingredients are transferred to your pet’s skin and coat, and spread across his entire body, keeping him protected from ticks and fleas for up to six month

What are the active ingredients in novo collar?

Novo  collar contains two active ingredients: Dinotefuran, which kills adult fleas, and flea larvae; and flumethrin, which repels and kills all life stages of ticks.

My dog has started chewing the collar, should I be worried?

As the vast majority of active ingredients are part of plastic  collar matrix and  are not on the surface. They are not released when the collar gets chewed. If any, mild gastrointestinal signs may be seen. Nevertheless chewing should be avoided and if your dog manages to get his own collar into his mouth it’s likely that it is applied too loosely. Ideally two fingers fit between the collar and your dog’s neck.

Is novo collar safe for puppies?

It’s safe for use on puppies aged eight weeks and older.

Should I leave a gap between taking off an old collar and putting on a new one?

No. It’s even important to put it on without any delay to assure a continuous protection of your dog

Can I attach a leash or a nametag to my Novo collar?

No, you shouldn’t attach a leash to the collar, as the force of your pet pulling against it would potentially open the safety mechanism. Use your normal collar in addition to novo to attach the leash..

Is novo dog collar water-resistant? Do I need to remove the collar if my dog gets wet?

Novo collar does not need to be removed when a dog goes swimming or is bathed. The active ingredients are contained in the collar matrix and will not be released into water. They spread through the lipid layer of the dog’s skin and hair and even if this lipid layer is partially washed off by bathing, Novo collar will quickly replenish the active ingredients and the pet will be protected again.

What happens if my dog gets his novo collar stuck on something?

novo is designed with a safety-release mechanism. In the unlikely event of your pet being trapped, the collar will widen when he gives a hard pull, allowing for a quick release. The small dog collar has a two step safety mechanism as it is additionally equipped with a predetermined breaking point, so a harder pull will break it.

My dog is scratching at the collar, causing redness and irritation. What should I do?

There is a slim chance that your dog might develop mild reactions such as scratching, redness and hair loss. These symptoms usually disappear within one to two weeks, without removing the collar, as your dog gets used to wearing it. In some cases, temporary collar removal may be recommended until the symptoms have disappeared. In very rare cases in dogs, application site reactions such as dermatitis, inflammation, eczema or lesions may occur and in these instances, collar removal is recommended. Please consult your vet if the symptoms persist or become more sever

How often should I check the tightness of the Novo collar on a growing puppy?

Puppies grow at different rates and we recommend frequent checks of the collar and readjustment if necessary.

How should I dispose of a Novo collar?

Used collars or any remnants should be disposed of in accordance with local requirements. The product should not enter water courses.